My payment is due on the 4th of the month, however this month the 4th is a federal holiday. I generally mail my payments to the credit union. Why don’t they change the due date on the bill?

Effective February 22, 2010, the law requires…

My share draft account has unauthorized monthly charges/withdrawals from a merchant. The charges started eight months ago, but I just noticed them. The credit union will not reverse the charges. How can I stop this?

Immediately notify the credit union. Identify by…

My share draft account statement contains an error due to an electronic funds transfer (debit card /ACH/preauthorized withdrawal)? What should I do?

You have 60 days from the date a problem or error…

The credit union captured (took) my ATM/debit card and stated that it would be destroyed. Can the credit union do this?

Yes. Generally, the credit union will destroy…

The credit union foreclosed on my property and plans to sell it at a sheriff's sale (or auction). Can you contact the credit union today to help me stop the sale?

No, our agency cannot verbally contact the credit…

The credit union is charging high service / activity / maintenance charges / credit union fees on my share draft account. Is this legal?

Yes. Federal law allows credit unions to charge…

The credit union is charging me a fee to make change at the teller line. Can it do that?

Yes. Federal law allows credit unions to charge…

The credit union is not giving me enough time to make the payment on my credit card/ home equity line of credit/ personal line of credit account. How many days in advance of the due date does the credit union have to send the statement?

Credit unions are required to have reasonable…

The credit union just reduced my Home Equity Line of Credit (HELOC) so that it is equal to the amount I have already borrowed. I am worried that if they reduce the limit any further that it may raise my payment. Is this possible?

No. Federal law prohibits the credit union from…

The credit union keeps calling me about applying for a credit card. I told them to stop, but they keep calling. Can the credit union do this?

Contact the credit union in writing, requesting…

The credit union notified me that there was a shortage in my escrow account and increased my payments. Is this legal?

Yes. Under the Real Estate Settlement Procedures…

The credit union paid a check/share draft from my account that was for the wrong amount. The credit union stated that I waited too long to report the loss. How long is too long?

Credit unions are only required to provide…

The credit union placed a hold on a cashier's check that later turned out to be fraudulent. Aren't cashier's checks supposed to be honored immediately?

Generally, cashier's checks must be made…

The credit union raised my interest rate because I made a late payment on an account with another credit union. Can the credit union do this?

It depends on when you opened your account. If…

The credit union reduced my Home Equity Line of Credit (HELOC) before they contacted me. Does the law require them to notify me before they reduce the credit line?

No, advance notice is not required. If the…

The credit union sent me a credit card that I didn't request. Isn't this against the law?

Generally, credit cards may be issued only in…

The credit union sold my mortgage loan to another financial institution without my permission. Can it do this?

Yes. Federal laws and regulations permit…

The credit union told me that I could no longer get advances from my Home Equity Line of Credit (HELOC) because the value of my home declined. The notice I received from the credit union stated that I could appeal the decision by obtaining an updated appr

Yes. Federal law permits lenders to collect bona…

This month my due date falls on a Sunday. I mailed my credit card payment and it has not arrived there yet. If the payment is received on Monday, will it be considered as late?

If your payment due date falls on a weekend or a…

Under what circumstances, can the credit union charge me an overdraft fee for paying a one-time debit card transaction?

Credit unions may assess fees for paying an ATM…

We are a $10 million community chartered credit union that serves 2 counties for members that live, work, worship, or attend school in our geographic area. Can we accept new members who regularly shop in these 2 counties?

No. Our community field of membership rules do…

We do not currently have active duty members of all armed forces in our charter. How do we add them so we can also include honorably discharged armed forces members?

For a single or multiple common bond charter, not…

We merged with a state chartered community credit union several years ago that included the south and southwest suburbs of Chicago. Since the state approved the community can we add the community to our federal charter?

No.  State field of membership rules often differ…

We want to take advantage of this new option. What exactly do we need to submit? Is there a form or list of letter requirements on your website?

In order for a multiple common bond charter to…

What are the requirements for a Federal Housing Administration (FHA) Home Equity Conversion Mortgage (HECM)?

To be eligible for an FHA HECM you must:• Be 62…