Hurricanes Laura and Delta

As Lake Charles and its surrounding communities in Louisiana work to recover from Hurricanes Laura and Delta, the National Credit Union Administration is providing assistance to help credit unions affected by the storm.

Four federally insured credit unions in the affected area are operating out of alternative locations. Members can contact these credit unions at the following:

Credit Union Status

Credit Union Name Alternate Location City, State Contact Phone Number(s)
Montell Federal Credit Union Staff Residence Sulphur, LA 337.476.8822 


Answers to frequently asked questions about Hurricane Laura, general preparedness information, federal resources and state-specific information can be found below.
 

Information for Consumers in the Affected Areas

  1. What is the Operating Status of My Federally Insured Credit Union?

    If you have questions concerning the operating status of your credit union, contact the credit union directly or visit its website. You may also find information regarding the status of a credit union on its social media sites. For credit union branch locations and contact information, use the NCUA’s Credit Union Locator.

    If you are unable to determine the operating status of your federally insured credit union, call the NCUA Consumer Assistance Center at 800.755.1030 Monday through Friday between 8 a.m. and 5 p.m. Eastern.

  2. Is My Money Insured?

    NCUA is the independent federal agency that administers the National Credit Union Share Insurance Fund. Credit unions that are federally insured offer a safe place for you to save your money, with deposits insured up to $250,000 per individual depositor.

    For more information about your share insurance coverage, view the following resources:

  3. Warning! Be Aware of Scams During Disasters

    Visit the NCUA’s Fraud Prevention Center for information on how to recognize, take action and protect yourself and your personal financial information from this kind of scam.

  4. Hurricane Laura Disaster Assistance Resources

    State Information
    See how your state is responding to the hurricane. The following links provide information on road closures, shelters, power outages and other resources.

    Louisiana

    Texas

    FEMA
    This website contains links to disaster survivor assistance and how to apply for assistance in the event you are impacted by the storm. You can also follow FEMA on Twitter and Facebook.

    American Red Cross
    The American Red Cross site contains information on how to donate and volunteer to provide disaster assistance. Also, the "Get Help" tab provides information on shelter locations, disaster recovery guidelines, and the "Contact Loved Ones" registry.

    Ready.gov
    This site contains valuable information on developing personal preparedness plans as well as hurricane safety tips.

    Social Security Administration
    This site provides information on Social Security office closures, safety preparedness, how to up for direct deposit, and more.

    Consumer Financial Protection Bureau
    The CFPB publishes tips for consumers who suffered losses during hurricanes to help them rebuild their financial standing.