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Mission
MyCreditUnion’s mission is to be a trusted resource for financial literacy tools and educational materials that empowers consumers to make informed financial decisions for themselves and their families.
Vision
Our focus is to transform communities and improve the financial well-being of individuals through effective financial education.
About the Office of Consumer Financial Protection
The Office of Consumer Financial Protection (OCFP) is the primary office responsible for the NCUA’s consumer financial protection program. This program is part of the NCUA’s strategic goal of ensuring a safe, sound, and viable system of cooperative credit that protects consumers. Established in 2010, the Office has three divisions.
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Division of Consumer Affairs
This team manages the NCUA’s financial literacy and consumer engagement initiatives, and responds to public inquiries, and assists consumers in resolving disputes with credit unions. -
Division of Consumer Compliance Policy and Outreach
This team develops policy around consumer financial protection laws and financial regulations. -
Division of Fair Lending Supervision
This team manages the NCUA’s fair lending examination program and reviews compliance to determine equitable practices around lending.
Having an Issue with Your Credit Union? Submit a Complaint.
The NCUA’s Consumer Assistance Center is responsible for handling consumer complaints involving credit unions. If you have already attempted to resolve your issues directly with your credit union and were unsuccessful, you can submit a complaint with the NCUA.
