Forms

Consumer Inquiry Form

How We Can Help - Inquiries

NCUA’s Consumer Assistance Center provides consumers with information about federal financial consumer protection and share insurance matters, as well as assists consumers in resolving disputes with credit unions. MyCreditUnion.gov and the online Consumer Assistance Center provide helpful consumer resources, including the CU Locator, Pocket Cents, Find an Answer, NCUA Fraud Prevention Center, and brochures and publications for consumers.

Additionally, you may speak to a consumer assistance representative about your questions or concerns by contacting the NCUA Consumer Assistance Center at 800-755-1030, Monday-Friday 8 AM to 5 PM ET. However, in order for us to review a specific question, we must receive your inquiry in writing.

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Consumer Assistance Form

1Have you checked the Find an answer for information about regulations, your rights as a consumer, and answers to frequently asked financial questions?

2If you are ready to take the next step, the NCUA Consumer Assistance Center assists consumers in resolving disputes with credit unions and providing information about federal financial consumer protection and share insurance matters. We have found that complaints can normally be resolved if the complainant works with the credit union directly. As member-owned financial cooperatives, credit unions have a strong interest in resolving disputes with consumers in an appropriate and timely manner.

NCUA recommends that you first attempt to resolve your complaint directly with your credit union. If you would like to file a complaint, click on the link(s) below to access the online Consumer Assistance Form.

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Appraisal Complaint Form

Use this form if you would like to submit a written complaint that an entity has failed to comply with the appraisal independence standards or Uniform Standards of Professional Appraisal Practice (USPAP).

The Interagency Appraisal Complaint Form is designed to collect information necessary for NCUA to take further action on a complaint from an appraiser, other individual, financial institution, or other entities. The appropriate regulator will use the information to take further action on the complaint to the extent it relates to an issue within its jurisdiction.

NCUA will forward your complaint to the appropriate regulator if the entity is not within NCUA’s jurisdiction to investigate.

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NCUA’s Authority and Privacy Statement


Privacy
The information collected is solicited to provide the NCUA with data that is necessary and useful in reviewing requests received from individuals regarding their interactions with federal and federally insured credit unions. You are not required to give us this information. However, without such information, our ability to complete a review or to provide requested assistance may be hindered. It is intended that the information you provide to us will be used within NCUA and provided to the credit union that is the subject of your complaint or inquiry. As required by law, we may make additional disclosures of such information.

Do not include personal or confidential information such as your social security, credit card, or account numbers when corresponding with the CAC. If it is necessary to supply a document that contains personal or confidential information, the information should be redacted before the document is submitted to the CAC.


 

Helpful Consumer Resources


NCUA offers a number of resources to help answer frequently asked questions from consumers.

  • CU Locator – Locate a credit union near you!
  • Pocket Cents – A site dedicated to financial literacy resources for consumers of all ages, including specific information for youth, teens and tweens, young adults, parents and educators, older adults, and servicemembers.
  • NCUA Consumer Assistance Center – Access helpful brochures, review FAQs, submit an inquiry about federal financial consumer protection and share insurance matters, or file a complaint about a credit union.
  • NCUA Fraud Prevention Center – Learn about common frauds and scams targeting consumers.
  • Find an Answer – Over 300 answers to frequently asked questions on consumer protection and share insurance matters.
  • Share Insurance Estimator – Calculate the amount of your insured funds at a federally insured credit union.
  • Hit the Road – A free interactive game that helps youth develop smart financial habits.
  • Glossary – A comprehensive glossary of financial terms with consumer-friendly definitions.
  • NCUA's YouTube Channel – View NCUA’s Consumer Report series to learn more about current financial hot topics.
  • @MyCUgov – Follow us on NCUA’s consumer Twitter feed to stay up to date on consumer protection issues.



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