Office of Consumer Financial Protection

NCUA sealThe Office of Consumer Financial Protection reflects NCUA’s heightened focus on consumer financial protection. Established in 2010, the Office has two divisions.

The Office of Consumer Financial Protection reflects NCUA’s heightened focus on consumer financial protection. Established in 2010, the Office has two divisions. OCFP’s Division of Consumer Affairs is responsible for NCUA’s consumer financial literacy efforts, NCUA’s consumer website and NCUA’s Consum​​er Assi​​stance Center, which handles consumer inquiries and complaints. 

OCFP’s Division of Consumer Compliance Policy and Outreach is responsible for consumer financial protection compliance policy and rulemaking, fair lending examinations, interagency coordination on consumer financial protection compliance matters and outreach.

More information on the Office of Consumer Financial Protection.

Under the Federal Credit Union Act, promoting financial literacy is a core credit union mission. While credit unions serve the needs of their members and promote financial literacy within the communities they serve, NCUA works to reinforce credit union efforts, raise awareness and increase access to credit union services. NCUA also participates in national financial literacy initiatives, including the Financial Literacy and Education Commission, an interagency group created by Congress to improve the nation’s financial literacy and education.