Fraud Alerts

​The following are frauds and scams that are aimed at credit union members.

August 23, 2016

The National Credit Union Administration has received consumer complaints about suspicious emails and text messages claiming to come from NCUA.

​The message reads:​
“National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445.”

This is not a communication from NCUA. The agency does not seek personal information through the internet or on the telephone.

Please contact NCUA's Consumer Assistance Center at 1-800-755-1030 between 8 a.m. and 5 p.m. Eastern if you receive one of these messages. We also recommend contacting your credit union.

To prevent spyware and malware from compromising your device, NCUA recommends deleting these e-mails or texts. In addition, the Federal Trade Commission recommends that you regularly update and utilize anti-spyware and anti-virus software, and also install a firewall.

 

Past Alerts:

Phishing Alert (September 2013)

NCUA has received reports of a phishing scam that attempts to persuade consumers to provide their personal debit card account numbers. The intended victim receives a telephone call or text message from an unknown number with an automated message identifying itself as the National Credit Union Administration. The message informs the consumer that a debit card has been deactivated or account information needs to be updated, and then instructs, “To reactivate, Press 1,” and “Please enter your 16-digit account number.”

Since 2004, malicious persons and organizations have been using NCUA’s reputation and name to perpetrate various "phishing" schemes. It is important to note that NCUA will never ask for personal or confidential information in this manner. See the NCUA Privacy Policy for further information located at http://www.ncua.gov/about/pages/Privacy.aspx. Consumers are advised to report the number to the Federal Trade Commission at www.ftc.gov/complaint.

Consumers should be aware this is not a call from NCUA, and if they receive it, should notify NCUA’s Fraud Hotline, toll-free, at 800-827-9650 or 703-518-6550 in the Washington, D.C., area.

 

Phishing Alert (March 2013)
NCUA has detected an online phishing scam that attempts to persuade consumers to provide their debit card account numbers. The intended victim receives a telephone call from an unknown number with an automated message identifying itself as the National Credit Union Administration. The message informs the consumer that her or his debit card has been deactivated, and then instructs, “To reactivate, Press 1,” and “Please enter your 16-digit account number.”

Fraud Alert (October 3, 2011)​
FA-01-2011
AT&T/Credit Union SMishing Scam​

Fraud Alert (October 3, 2011)
FA-02-2011
Fraudulent NCUA Corporate Checks​

 


 

 

For more information on frauds that are aimed at credit unions, visit NCUA's Fraud Related Issuances.