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Consumer Protection Update

KEEPING YOU INFORMED

NCUA maintains a YouTube channel featuring videos in our Consumer Protection Update series. These videos are provided to educate consumers on a range of important issues. You can select videos from the descriptions below, or visit the page to view the full playlist

 

NCUA Consumer Protection Update: Reporting Elder Financial Abuse or Exploitation

Reporting Elder Financial Abuse or Exploitation explains to credit union managers and staff how to spot, prevent, and report cases of financial abuse.​

 

NCUA Consumer Protection Update: Scams Targeting Seniors

Scams Targeting Seniors is a dramatization of how an unwary consumer could become the victim of a typical scam. The video offers advice to credit union members who suspect they may have been targeted.

 

NCUA Consumer Protection Update – Part 1

Office of Consumer Protection Director Gail Laster discusses eight new rules required by the Dodd-Frank Wall Street Reform and Consumer Protection Act and issued by the Consumer Financial Protection Bureau (CFPB). In part one of this three-part installment, Ms. Laster covers the Remittance Transfer Rule, Escrow Requirements for Higher Priced Mortgages, and High Cost Mortgage Homeownership Counseling Rule.

 

NCUA Consumer Protection Update – Part 2

Office of Consumer Protection Director Gail Laster discusses eight new rules required by the Dodd-Frank Wall Street Reform and Consumer Protection Act and issued by the Consumer Financial Protection Bureau (CFPB). In part two of this three-part installment, Ms. Laster covers the Equal Credit Opportunity Act Appraisal and Evaluation Rule, Appraisal Rule for Higher-Priced Mortgage Loans, and Mortgage Loan Servicing Rule.

 

NCUA Consumer Protection Update – Part 3

Office of Consumer Protection Director Gail Laster discusses eight new rules required by the Dodd-Frank Wall Street Reform and Consumer Protection Act and issued by the Consumer Financial Protection Bureau (CFPB). In this final video of a three-part installment, Ms. Laster covers the Ability to Repay and Qualified Mortgages Rule, Loan Originator Compensation and Qualifications Rule, and NCUA's implementation plan.

 

NCUA Consumer Protection Update: Military Consumers

This installment of NCUA's Consumer Protection Update series provides an overview of the protections provided by the Servicemembers Civil Relief Act and the Military Lending Act. The video also highlights national outreach campaigns like Military Saves Week and Military Consumer Protection Day.


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In addition, NCUA has a number of pages with more detail on several topics.
Click on the topics below for specific information: