August 23, 2016

The National Credit Union Administration has received consumer complaints about suspicious text messages claiming to come from NCUA. The message reads:
“National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445.”

This is not a communication from NCUA. The agency does not seek personal information through the internet or on the telephone.

Please contact NCUA's Consumer Assistance Center at 1-800-755-1030 between 8 a.m. and 5 p.m. Eastern if you receive one of these messages. We also recommend contacting your credit union.

To prevent spyware and malware from compromising your device, NCUA recommends deleting these e-mails or texts. In addition, the Federal Trade Commission recommends that you regularly update and utilize anti-spyware and anti-virus software, and also install a firewall.

​​​​​​​NCUA Fraud Prevention Center

Each year scam artists and identity thieves steal billions of dollars from unsuspecting consumers. These criminals use the phone, email, text messaging, postal mail and the internet to steal your information or trick you into handing over your money. Learn how to recognize common scams, take action if you think you are a victim of fraud, and what you can do to protect your finances from fraud.


Protect What's Yours

Identity theft is the fraudulent use of a person’s personal identifying information. Often, identity thieves will use another person’s personal information, such as a Social Security number, mother’s maiden name, date of birth, or account number to open fraudulent new credit card accounts, charge existing credit card accounts, write checks or share drafts, open share accounts, or obtain new loans.

A fraud or scam uses deceptive, unlawful or misrepresentative practices to trick you out of money or other financial goods. Sometimes scams involve selling you counterfeit goods, misrepresenting items or simply do not deliver on items purchased or promised. Conmen and scammers often falsely claim to represent a company or financial institution to gain your confidence.

Under the Federal Credit Union Act, promoting financial literacy is a core credit union mission. While credit unions serve the needs of their members and promote financial literacy within the communities they serve, NCUA works to reinforce credit union efforts, raise consumer awareness and increase access to credit union services.