NCUA Consumer Assistance Center

The National Credit Union Administration (NCUA) is the independent federal agency that regulates, charters, and supervises federal credit unions. NCUA operates the National Credit Union Share Insurance Fund insuring the savings of account holders in all federal credit unions and majority of state-chartered credit unions. The NCUA Consumer Assistance Center assists consumers in resolving disputes with credit unions and providing information about federal financial consumer protection and share insurance matters.

Office of Consumer Protection

The Office of Consumer Protection reflects NCUA's heightened focus on consumer protection. Established in 2010, The Office of Consumer Protection includes the Division of Consumer Affairs, the Division of Consumer Compliance Policy and Outreach, the Division of Consumer Access, and the Division of Consumer Access - South.

The Division of Consumer Affairs is responsible for consumer complaints, congressional inquiries, interagency coordination on consumer protection issues, financial literacy and outreach programs, and the consumer website,