NCUA's Ombudsman investigates credit union complaints and recommends solutions. These complaints must relate to regulatory issues that cannot be resolved at the operational (regional) level.
All information and materials obtained as a result of a complainant's interview and any confidential records gathered during an investigation will be used only for purposes of the investigation and will not be disclosed outside of the Ombudsman's Office.
The Ombudsman will make recommendations to appropriate agency officials for systemic changes to deal with recurring problems revealed through investigations.
The Ombudsman is independent from operational programs.
The Ombudsman assists in resolving problems by helping the complainant to define options and by recommending actions to the parties involved, but the Ombudsman cannot at any time decide on matters in dispute or advocate positions of the complainant, NCUA, or other parties.
The Ombudsman does not handle any matter:
- subject to formal review as set forth in NCUA Regulations or Interpretive Ruling Policy Statements;
- involving an enforcement action where a notice of charges has been filed;
- in litigation;
- involving a conservatorship or liquidation; or
- within the Inspector General's jurisdiction.
The current Ombudsman is:
Moisette I. “Tonya” Sweat
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314-3428
Phone (703) 518-1140
Fax: (703) 518-1757