Office of Consumer Protection

NCUA sealThe Office of Consumer Protection reflects NCUA’s heightened focus on consumer financial protection.  Established in 2010, the Office has four divisions.

OCP’s Division of Consumer Affairs is responsible for NCUA’s consumer financial literacy efforts, NCUA’s consumer website,, and NCUA’s Consumer Assistance Center, which handles consumer inquiries and complaints. 

OCP’s Division of Consumer Compliance Policy and Outreach is responsible for consumer financial protection compliance policy and rulemaking, fair lending examinations, interagency coordination on consumer protection compliance matters and outreach.

The Divisions of Consumer Access are responsible for chartering and field of membership matters, low-income designations, charter conversions and bylaw amendments.

More information on the Office of Consumer Protection.

Under the Federal Credit Union Act, promoting financial literacy is a core credit union mission. While credit unions serve the needs of their members and promote financial literacy within the communities they serve, NCUA works to reinforce credit union efforts, raise awareness and increase access to credit union services. NCUA also participates in national financial literacy initiatives, including the Financial Literacy and Education Commission, an interagency group created by Congress to improve the nation’s financial literacy and education.