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  • Learn About Credit Unions
    • Historical Timeline of Credit Unions

      As not-for-profit depository institutions, credit unions were created to serve members as credit cooperatives.

    • How is a Credit Union Different than a Bank?

      In the United States, credit unions are not-for-profit organizations that exist to serve their members rather than to maximize corporate profits.

    • How to Find a Credit Union in Your Area

      Once you select a specific credit union, you can view more details about that credit union, including contact information, branch locations, services offered, and recent financial statements.

    • How to Join a Credit Union

      Anybody can join a credit union. Each credit union serves what’s called their “field of membership” – that’s the commonality between the members.

    • How to Start a Credit Union

      If your group is eligible, NCUA's staff will assist you with preparing an application for a charter and see that your group receives guidance in getting your federal credit union started.

    • Is a Credit Union Right for Me?

      Because credit unions are not-for-profit financial institutions, their focus is serving the financial needs of their members and not making a profit.

    • Credit Union and Bank Interest Rate Comparison

      In general, credit unions offer higher savings rates, meaning that your money grows faster, and lower rates on loans, meaning that you will owe less over the lifetime of the loan.

    • Learn More About Your Credit Union

      NCUA makes financial information about credit unions available to the public through Financial Performance Reports (FPRs).

    • Low Income Credit Unions

      Credit unions provide valuable access to financial services for people underserved and unserved by traditional financial institutions.

    • Understanding Differences in Federal vs. Privately Insured Credit Unions

      Federally-chartered credit unions are regulated by the National Credit Union Administration and insured by the National Credit Union Share Insurance Fund, which is backed by the full faith and credit of the United States government.

    • What is a Credit Union?

      A federal credit union is a cooperative financial institution chartered by the federal government and owned by individual members.

  • Protect Your Finances
    • Consumer Protection Update

      Watch the latest NCUA Consumer Protection Update video to learn about important updates and changes that may affect you as a consumer."

    • Credit Reports and Credit Scores

      It’s a good idea to monitor your credit report on a regular basis to make sure that the information is accurate. You can also verify that no one has stolen your identity to make fraudulent charges.

    • Share Insurance Coverage

      Federally insured credit unions offer a safe place for you to save your money, with deposits insured up to $250,000, per individual depositor.

    • Online Financial Safety Tips

      When performing transactions on your credit union's website, it's wise to make sure that the website is legitimate and that your deposits are federally insured.

    • Prevent Identity Theft

      If you believe that someone has stolen your identity, you should contact any credit union, bank or creditor where you have an account that you think may be the subject of identity theft.

    • Frauds and Scams

      NCUA reports on frauds and scams aimed at credit union members. In this section, we provide an overview of recent activity.

    • Scams Targeting Seniors

      America's growing senior population is vulnerable to a broad range of financial crimes. In this section, NCUA provides tips on how seniors can protect themselves from fraud.

    • Tips for Young Adults

      Credit unions offer young adults desirable, affordable financial services, as well as the advantage of personal service developed to help them grow their savings. Many credit unions offer services within schools or have student-run branches.

    • Pocket Cents

      Learn about the history of money, different currencies used around the world, the power of dividends and how to be smart about preparing for your financial future with Pocket Cents from NCUA.

    • Understand Your Privacy Rights

      Federal privacy laws give you the right to stop (opt out of) some sharing of your personal financial information. The law permits your financial companies to share certain information about you without giving you the right to opt out.

  • Financial Tools and Resources
    • Brochures and Graphics

      These brochures and graphics may be linked, downloaded, or printed.

    • Calendar of Events

      View a listing of upcoming events, designations, and opportunities for each month.

    • College Scorecard

      Plan your entire financial aid packages online for all of the schools that you are considering.

    • Consumer Loan Calculator

      Explore your consumer loan, including the effect of adjusting number of payments, principal and interest rate on your monthly payment.

    • Consumer Resources

      Use these references and tools to make better informed financial decisions.

    • FAQs

      Locate answers in the Knowledge Base to a wide variety of frequently asked questions.

    • Games and Activities

      Test your financial knowledge with these games and activities for all ages.

    • Glossary

      Become an educated consumer by taking the mystery out of commonly used financial terms.

    • Lesson Plans and Resources

      Educators and parents can use these plans and resources to teach youth, tweens, and teens about saving, spending, budgeting, and the value of money.

    • Mortgage Loan Calculators

      Compare monthly payments and the amount of equity you would build with several kinds of fixed and adjustable rate mortgages.

    • Personal Budgeting Worksheet

      Take a close look at your income and expenses with this helpful worksheet that can identify where you might have room to save.

    • Savings & Retirement Calculator

      Get estimates based on your actual Social Security earnings record with this calculator.

    • Share Insurance Estimator

      Are your deposits insured? Find out with NCUA’s electronic Share Insurance Estimator.

    • Videos

      View NCUA's Consumer Report and Consumer Protection Update videos on current financial hot topics.

  • Credit Unions and You
    • Dealing with Debt

      Bill payer services, or debt consolidation services, can help consumers preserve their credit scores by merging debts and establishing a workable schedule to pay down money owed to creditors through a single monthly payment.

    • Buying A Car

      It's important to know how to make a smart deal. Your credit union can discuss car loan options with you.

    • Paying off Credit Cards

      Read your statement carefully for information about how long it would take to pay off your account balance if you only pay the minimum payment. It can take years, even decades, to pay it off.

    • Home Ownership and Mortgage Options

      Once you are ready to buy a home, consult your credit union about competitive interest rates and to find out about your mortgage options, including the term of the loan and the conditions.

    • Mortgage Modifications

      NCUA encourages credit unions to work constructively with residential mortgage borrowers who may be unable to meet their contractual payment obligations.

    • Preparing for Retirement

      Between longer life expectancies and fewer employers offering traditional pension plans, it’s a good idea to take an active role in planning for retirement.

    • Saving for College

      Whether you are saving for your own education or for your children’s, it’s wise to start planning for college as soon as possible.

    • Short Term Loans

      Payday loans (a.k.a. deferred advance loans, cash advance loans, check advance loans, post-dated check loans, or deferred deposit check loans) are loans borrowers promise to repay from their next paycheck or salary deposit.

Pocket Cents
  • Youth

    Have you ever thought about why money is worth anything? It's just paper and ink, or a small piece of stamped metal. To do a lot of things we need to use money. Money can give you choices and independence. Have you ever thought about how you could earn your own money? Or, how much money you should you save? The way you manage your money could determine if are able to buy food, a movie ticket, a pair of jeans, just about everything. Learn about the history of money, why we use it, how to save it, and how to protect it.

  • Teens and Tweens

    You may be thinking about your first checking or savings account, your first job, or even your first car. Soon, you will have the opportunity to pursue your dreams. You could go to college, launch your career, or start a business. No matter what you decide, you will need money to make it happen. It's never too early to learn smart financial habits. Whether saving a portion of a weekly allowance or understanding the deductions on the pay stub from a first job, good money management skills can last a lifetime. In this section, you will not only learn how to prepare financially for life after high school, but also how to avoid scams and common money mistakes.

  • Young Adults

    Are you prepared to make wise and informed financial decisions? Do you know how to recognize predatory credit offers? Can you balance a checkbook? Do you have a savings plan? Smart financial choices you make today could help you can achieve that new car purchase, or sail through an apartment lease or mortgage application. However, money mistakes when you're just starting out can leave you in debt and ruin your credit score. Learn how to live within a budget, handle credit and debt, and build a solid financial foundation for your future.

  • Parents And Educators

    How do you teach kids about money? It may be as simple as talking about your job, taking a trip to the grocery store, or opening a savings account at a credit union to deposit allowance and birthday money. The bottom line is that it’s never too early to start teaching children smart financial habits and the value of money. Educating, motivating, and empowering kids to become regular savers will enable them to keep more of the money they earn. Whether at home or in the classroom, this section will provide you with the tools and resources to teach kids how to grow into financially responsible adults. The reward could mean a life free from the anxieties of debt.

  • Seniors

    Did you know that seniors account for almost 30% of all fraud victims? Whether you are looking for information for yourself or for a loved one, in this section you will learn how to defend against these scams, as well as, find information on reverse mortgages, prepaid funerals, emergency savings, and long-term care. Additionally, you will find articles that will help with money management, post-retirement planning, and maximizing government benefits.

  • Marriage and Family

    You may have a retirement account. But, do you really know how much you should be saving? Do you budget to save, and not just when you have extra money left over in your paycheck? Have you thought about saving for college? Does your family have an emergency fund? Anyone can learn how to save money and invest in their future. In this section, you will learn how to take control of your financial future, including how to defend against fraud and scams, tips on buying a car or home, how to handle credit and debt, and information about credit reports.

  • Servicemembers

    Are you financially ready? Servicemembers and military families face unique financial challenges, whether on active duty, returning to civilian life, or living as a veteran. In recent years, servicemembers have joined the ranks of those who are considered most vulnerable to predatory lenders and identity theft. Most military families today are not saving adequately for retirement, and many do not have an emergency fund. In this section, you will learn how to protect yourself from financial vulnerabilities, as well as, how to budget, save, and handle debt and credit. Additionally, learn about free financial resources, benefits, and special protections offered by the U.S. government for servicemembers and their families.


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Check 21: Consumer Protection

How am I protected under Check 21?

Check law protects you against erroneous and unauthorized check payments. In addition, Check 21 contains a number of new protections for consumers. For example, Check 21 contains a special refund procedure (called “expedited recredit”) for a consumer who suffers a loss related to a substitute check he or she received.

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What protections do I have if I receive image statements, access pictures of my checks online, or receive an account statement with descriptive information about my canceled checks?

Years ago, many financial institutions stopped providing customers with canceled checks and, as an alternative, began providing customers with documentation showing which checks were paid. Regardless of the form of documentation you receive, check law protects you against erroneous and unauthorized check payments.

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If I suffer a loss related to a substitute check I received, can I file a claim with my financial institution?

Yes. If you have received a substitute check, you can file a special claim with your financial institution for a refund (called an “expedited recredit”) if you believe that

  1. The substitute check was incorrectly charged to your account,
  2. You lost money as a result of the substitute check being charged to your account, and
  3. You need the original check or a copy sufficient to show that the substitute check was incorrectly charged to your account.

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Does the special refund procedure apply if I receive an image statement with a picture of a substitute check but do not receive the actual substitute check?

No. The special refund procedure applies only if you actually received a substitute check. However, check law protects you from improper check charges regardless of whether you receive an original check, substitute check, image statement, or a line item on your account statement. If you feel an error was made to your account, contact your financial institution immediately.

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How do I make a claim under the Check 21 refund procedure?

If you believe that you have suffered a loss relating to a substitute check that you received, you should contact your financial institution as soon as possible but no later than 40 days from when your financial institution mailed or delivered your account statement. Your financial institution will ask you to provide information it needs to investigate your claim, which could include a description of the problem, an estimate of your loss, and information about the substitute check.

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How quickly must my financial institution handle my claim, and when will my account be refunded?

Your financial institution should investigate your claim promptly. If your financial institution finds that it incorrectly charged your account, the financial institution must refund the amount of your claim (up to the amount of the substitute check, plus interest if your account earns interest) within one business day of making that decision.

If your financial institution is unable to determine the validity of your claim within 10 business days after receiving it, your financial institution on that day must refund the amount of your loss up to the lesser of amount of the substitute check or $2,500, plus interest (if your account earns interest). Unless your financial institution determines that your claim is not valid, it must refund to your account any remaining amount of your loss, up to the amount of the substitute check, plus interest, no later than the 45th calendar day after the financial institution received your claim.

If your financial institution later determines that your claim was not valid, it may reverse the refund and interest it has paid to you.

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How will I know if my financial institution has refunded my account?

If your financial institution refunds your account, it will send you a notice by the next business day that tells you the amount of your refund and the date on which you may withdraw those funds. Normally, you may withdraw your refund on the business day after your financial institution refunds your account.

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Can my financial institution delay my ability to withdraw the amount that it refunds?

If your financial institution is still investigating your claim, it may delay your ability to withdraw up to the first $2,500 of the refund if (1) you are a new accountholder, (2) your account is repeatedly overdrawn, or (3) the financial institution has reason to believe the claim is fraudulent. In these cases, your financial institution must allow you to withdraw the funds after determining that your claim is valid or on the 45th calendar day after the day that you submitted your claim, whichever occurs first.

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What happens if my financial institution says it charged my account correctly?

If your financial institution determines that it correctly charged your account, it will send you a notice by the next business day which explains the reason for that decision and will include either the original check or a copy of the original check which is sufficient to determine the validity of your claim. Your financial institution will also either include the documentation the financial institution used in making its determination or will explain that you can request such documentation.

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Check 21: General FAQs Check 21: Substitute Checks Check 21: Consumer Protection Check 21: Original Checks



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